1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website you are agreeing to this policy and also consenting to our use of cookies in accordance with the policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

  • information about your computer and about your use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths
  • information such as your name and email address that you provide to us when registering with our website and subscribing to email notifications and/or newsletters
  • information that you provide to us when using the services on our website, or that is generated while using those services (including the username, password, timing, frequency and pattern of service use)
  • information relating to any purchases you make through our website (including your name, address, telephone number, email address and card details)
  • information that you send to us or send through our website (including the content and metadata associated with the communication)
  • any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We will not supply your personal information to any third party for their or any other third party’s direct marketing without your express consent.

3.3 We may use your personal information to:

  • administer our website and business
  • supply and enable your use of services purchased through our website
  • send statements, invoices and reminders to you, and collect payments from you
  • send you non-marketing commercial communications
  • send you email notifications and newsletters that you have specifically requested
  • send you marketing communications which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications)
  • provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
  • deal with enquiries and complaints made by or about you relating to our website or services
  • keep our website and services secure and prevent fraud
  • verify compliance with the terms and conditions governing the use of our website and services

3.4 We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 Except as provided in this policy, we will not provide your personal information to third parties.

4.3 We may disclose your personal information:

  • to the extent that we are required to do so by law or in connection with any ongoing or prospective legal proceedings
  • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to the purchaser or prospective purchaser of any business or asset that we are contemplating selling
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5. International data transfers

5.1 Information that we collect may be stored, processed in and transferred between your country, the EU, the UK, Switzerland and Canada. The data protection laws in these countries are not equivalent to those in the European Economic Area.

6. Retaining personal information

6.1 Our data retention policies and procedures are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories below as follows:

  • Personal data will be deleted within 30 days of an authorized request by you.
  • Personal data related to cancelled subscriptions within 30 days of the cancellation
  • Personal data related to financial transactions and contracts within.

6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings
  • establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on secure servers.

7.3 All electronic financial transactions processed through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website and/or services confidential; we will not ask you for your password (except when you log in to our website and/or services).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Your rights

9.1 You may instruct us to provide you with, or delete, any personal information we hold about you. You will need to supply us with appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. About cookies

12.1 Cookies are small, simple text files that are delivered to your computer when you visit our website.

12.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

13. Our cookies

13.1 We use cookies that are essential to operation of our services or to provide you with a better experience e.g. by remembering a preference. We do not use them for advertising or other commercial purposes.

14. Analytics cookies

14.1 We use Google Analytics to help us understand how you interact with our web site and services so that we can improve them. Google Analytics uses cookies to collect information anonymously and allows us to look at statistical information and trends without identifying individual users. Nevertheless, if you want to opt-out of Google Analytics you can install a plug in to your browser.

14.2 Follow these links to find out more about Google Analytics Privacy and Google’s Privacy Policy.

15. Blocking cookies

15.1 Most browsers can be set to reject cookies or to notify you when you receive a cookie. The menu options to do this depend on the browser you are using.

15.2 If you block cookies, you will not be able to use all the services and features on our website.

16. Deleting cookies retrospectively

16.1 You can delete cookies already stored on your computer. The menu options to do this depend on the browser you are using.

16.2 If you delete cookies, you may have to adjust some preferences every time you visit our website and some services may not work correctly.

17. Our details

17.1 This website is operated by Standards Solutions Ltd on behalf of Setare AS.

17.2 Standards Solutions Ltd is registered in England and Wales under registration number 10145163, and their registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

17.3 Setare AS is registered in Norway under registration number and their registered office is at Setare AS, Bekkedalsvegen 7, 2390 MOELV, Norway.

17.4 You can contact us:
(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.